Get Outage Alerts

When you sign up to receive Outage Alerts text messages from Austin Energy, you will be able to quickly and easily report outages and receive outage status updates using your phone or mobile device. Once you are registered, you can set up your outage alert preferences on City of Austin Utilities Online Customer Care.

Option 1: Use Your Mobile Device to Sign Up

1. Text REGISTER (or REG) to 287846 (the numbers associated with AUSTIN on a phone keypad). Message and data rates may apply.
   
   Para español envíe REG por mensaje de texto a 287846. Se pueden aplicar tarifas de mensajes y datos.
2. Enter the phone number associated with your account OR your City of Austin utilities account number when prompted. If you are texting from the phone number associated with your account, you'll skip this step. 
    
3. Enter your ZIP code.
    
4. Enter Y (entre S en español) to agree to Austin Energy Outage Alert Terms and Conditions.

Option 2: Log In to City of Austin Utilities to Sign Up

You can also register for Outage Alerts by logging in at City of Austin Utilities Online Customer Care and clicking Notifications > Power Outages.

Outage Alerts by email are also available with this method. Emails will only provide information and updates on outages from Austin Energy. Customers will not be able to report outages by email.

Helpful Tips

We recommend that you add 287846 to your contacts list as Austin Energy Outage Alerts for convenience.