Electric Service Design & Planning

Criteria for Building and Trade Professionals Who Design or Install Electric Facilities

If you design electrical facilities in the Austin Energy service area, follow our criteria and guidelines to ensure your facilities are built properly.

Submit Your Electric Service Requests Online

To better serve our customers, Austin Energy now accepts electric service requests for all projects in the Austin Energy electric service territory through an online submission form. This includes the Electric Service Planning Applications (ESPA).

With this new process, Austin Energy can manage requests based on submission date and project complexity and respond to customer requests for information more rapidly.

What To Do

Complete an Intake Form and attach the necessary documents for your request. Be sure that you are the correct and knowledgeable person to submit this information. It is critical that the information is accurate so we can provide the correct infrastructure for your project.

What To Expect

After you submit an Intake Form to Austin Energy, you will receive an email confirmation. Austin Energy will then review your request to ensure all required information is complete before assigning your request for review and approval.

Austin Energy Design Criteria Manual

The Austin Energy Design Criteria Manual provides criteria, guidelines, definitions, and descriptions for the design and installation of electric facilities that will be served by Austin Energy.

You can download the online version of the Austin Energy Design Criteria manual for free.

Download a free copy of the Austin Energy Design Criteria Manual (pdf)

We make every effort to be accurate in the online design criteria manual. In case of conflict, the official manual on file with the Austin City Clerk's office takes precedence.

Electrical Service Planning Applications (ESPAs)

You must submit this application to obtain a permit. It is also used by the design team to determine your power requirements.

Learn more about submitting an ESPA

Distribution Interconnection Guide

This guide outlines the process for connecting a distributed generation facility. It also defines the minimum technical and financial requirements for safe integration of customer-owned power production facilities with the Austin Energy Distribution System.

Underground Policy

For underground service, the customer must perform all the civil work for the Austin Energy facilities installed on the customer’s property. 100% of the estimated cost is paid by the requesting party; civil work is completed by the customer.

Download Service and Meter Charges (pdf)

Austin Energy Affordable Housing Policy

A waiver shall be applied such that the percent discount off of the cost to provide service to a residential development is equal to the percent of affordable housing (%CIAC Discount = %Affordable Housing), with the percentage of affordable housing being as stated on the City of Austin SMART Housing Certification.

CIAC Meter & Service Wire Charges

For residential services where an Austin Energy design is not required, One-Stop will charge the following:

  • Residential overhead service with standard 200 amp meter, up to 75 feet of service wire = $400.
  • Residential overhead service with standard 320 amp meter, up to 55 feet of service wire = $400.
  • Residential underground service with standard 200 amp meter, up to 150 feet of service wire = $800.
  • Residential underground service with standard 320 amp meter, up to 150 feet of service wire = $1600.
  • Standard single phase meter (up to 320 amps) where service wire is provided by customer or was included in an Austin Energy Design = $200.
  • Standard three phase meter where service wire is provided by customer or was included in an Austin Energy Design = $300.
  • Specialty metering equipment will be subject to actual cost.
  • Affordable Housing receives percent discount based on SMART Housing Certification.

For projects where an Austin Energy Design is required, Austin Energy's meter and service wire charges will be included in the total line extension cost.

Contact Us

If you have questions about our design criteria, contact one of our Offices of Distribution Engineering Design.

AE Design South - St. Elmo Service Center
4411-B Meinardus Drive (South of 969/MLK/Windsor Rd.)
512-505-7682

AE Design North - Kramer Lane Service Center
2412 Kramer Lane, Bldg. C (North of 969/MLK/Windsor Rd.)
512-505-7181

AE Network Design - Downtown
4411-B Meinardus Drive
512-505-7682

If you are unsure which office to contact, view the Austin Energy Service Territory Map (pdf) to determine which office supports your service area.

Have Feedback for the Distribution Design Team? Complete our Distribution Design Customer Survey

Learn More

Last Updated: 4/16/19

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