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Smart Meter Opt-Out
Option Available for Residential Customers
We support individual choice for residential customers when it comes to their home electricity meter. You may choose between a smart meter and an analog meter.
| Smart Meter Benefits | Smart Meter | Analog Meter |
 |
 |
|
| No meter readers on property | ✓ | |
| Outage detection | ✓ | |
| Smart device & smart home capability | ✓ | |
| More reliable service | ✓ | |
| Set up charge | Free | $75.00* |
| Monthly charge | Free | $10.00* |
| *per 2013 – 2014 City Fee Schedule | ||
Please note that smart meter-enabled benefits will be discontinued when you switch to an analog meter. Special conditions apply. Call Customer Care for more information.
How to Opt-Out
There are two ways to opt-out of a smart meter:
- Call City of Austin Utilities Customer Care at 512-494-9400
- Visit a City of Austin Utilities Customer Service Center
Opt-Out Charges
If you switch to an analog meter, charges will be added to your bill. These charges are set by City Council. They include an initial $75 Smart Meter Opt Out Exchange Fee plus tax and a $10 Smart Meter Opt Out Monthly Manual Read Fee.
If You Decide to Go Back to a Smart Meter
You can switch from analog back to a smart meter by calling Customer Care at 512-494-9400. There is no charge to switch back.
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