Smart Meter Opt-Out

We support individual choice for residential customers when it comes to their home electricity meter. You may choose between a smart meter and an analog meter.

Smart Meter vs. Analog Meter

Smart Meter Benefits	Smart Meter	Analog Meter
No meter readers on property	✓
Outage detection	✓
Smart device & smart home capability	✓
More reliable service	✓
Set up charge	Free	$75.00*
Monthly charge	Free	$10.00*
*per 2013 – 2014 City Fee Schedule

Please note that smart meter-enabled benefits will be discontinued when you switch to an analog meter. Special conditions apply. Call Customer Care for more information.

How to Opt-Out

There are two ways to opt-out of a smart meter:

• Call Customer Care at 512-494-9400 OR
• Visit one of our Customer Service Centers:

Utility Customer Service Center (East Branch)
Rosewood-Zaragosa Center
2800 Webberville Road
Austin, Texas 78702
Open Monday through Friday, 7:45 a.m. to 5:00 p.m.

Utility Customer Service Center (North Branch)
(near Ohlen Rd. and Highway 183)
8716 Research Blvd., Suite 115
Austin, Texas 78758
Open Monday through Friday, 7:45 a.m. to 5:00 p.m.

Opt-Out Charges

If you switch to an analog meter, charges will be added to your bill. These charges are set by City Council. They include an initial $75 Smart Meter Opt Out Exchange Fee plus tax and a $10 Smart Meter Opt Out Monthly Manual Read Fee.

If You Decide to Go Back to a Smart Meter

You can switch from analog back to a smart meter by calling Customer Care at 512-494-9400. There is no charge to switch back.

Learn more about smart meter benefits