Using the Outage Map

To learn more about an outage that is affecting your home or business, zoom in on your neighborhood. Select the icon in your area to learn more about the outage.

Click Overview to see the number of active outages, the total affected customers, and other outage details.

Estimated restoration times and the cause of the outage are provided as that information becomes available.

Select the Information (“i”) icon to view the map legend. The legend is hidden by default to avoid obscuring the map. Outages icons have different shapes and colors depending on the number of customers affected. Multi-colored dots represent clusters of outages. Zoom in on an individual outage to get additional details.

Yes, click the magnifying glass and enter your address to zoom in on your neighborhood. Please note that for security reasons, the Outage Map does not display the street address for individual outages.

Because outages often affect several homes and businesses at a time, icons on the map may not appear directly over the exact location of your home or business. For any given outage, the outage symbol is placed at a center point on the map in relation to all customers affected by that outage. The outage may cover several blocks or even large areas.

For a status on your specific home or business, sign up for Outage Alerts or check your status online.

Click Report Outage at the top of the map to report your outage online. You can also report an outage by texting OUT to 287246 or by calling 512-322-9100.

Yes. Your power outage may be part of a secondary outage, sometimes called a nested outage. That’s when power is restored on a larger outage and some people regain power, but damage further down the line keeps power off for other customers. For example, a problem at a substation or with the transformer at the end of your block has been fixed but the tree that fell on the power line by your home is preventing your power from coming back on.

When there is a secondary outage, Austin Energy may not be aware that your power is still out, so please report it again. Click Report Outage at the top of the map to report your outage online. You can also report an outage by texting OUT to 287246 or by calling 512-322-9100.

Reporting your outage for a second time doesn’t necessarily mean that your outage will take longer to resolve. Austin Energy works to restore power in a manner that brings customers back online as quickly and efficiently as possible. Learn more about How We Restore Power.

Smart meters provide useful information, but they do not tell Austin Energy when a customer is affected by a secondary outage. It's always best to confirm your outage is known to Austin Energy by reporting it. Click Report Outage at the top of the map to report your outage online. You can also report an outage by texting OUT to 287246 or by calling 512-322-9100.

Polygons, the irregularly shaped, shaded areas shown on the map, indicate that an outage is affecting an area. If your home or business location is included in or adjacent to a polygon, Austin Energy is aware of the outage. There is no need to report it.

You may see overlapping polygons because our infrastructure areas can overlap. This does not necessarily mean it will take longer to restore your power. If your service location is included in or adjacent to a polygon, Austin Energy is aware of your outage. There is no need to report it.

Cause provides the reason, if known, for the outage. Common causes include:

• Weather: Storms cause damage to equipment
• Vegetation: A tree, branch, or vegetation contacted power lines
• Animal: An animal came in contact with equipment
• Equipment: Electrical equipment failure
• Interference: Obstruction caused by a vehicle crash, a construction incident or similar factor

If outages are planned or caused by scheduled electrical equipment maintenance, that will also be noted on the map.

The Outage Map provides an estimated time for restoration based on historical data for similar outages. Once crews are onsite, the estimated time of restoration may change based on field conditions.

During a large or complex outage event, Austin Energy may suspend providing an estimated time of restoration until damage can be safely assessed. As the situation evolves and the extent of the damage becomes clearer, the estimated time of power restoration can change.

We make every effort to arrive at a realistic estimated restoration time based on the availability of our lineworkers, the extent of the damage, and the safety of our employees and customers.

Call 512-322-9100 to speak with a Customer Care Representative.