Customer Requests

Austin Energy can assist in identifying the aerial communication cables attached to Austin Energy's poles. To request this information, follow the instructions below for submitting a Customer Request (xlsx).

Types of Customer Requests

• Road Widening Projects
  • TxDOT
  • COA
  • Travis County
  • COA Corridor

• Commercial Developments
  
  • Site Plan
  • Overhead to Underground Conversions
  • Pole Removals
  • Riser Locations

• Residential Developments
  
  • Site Plan
  • Overhead to Underground Conversions
  • Pole Removals
  • Riser Locations

• Reporting Problems with Communication lines
  
  • Communication Lines on The Ground
  • Low Hanging Communication Lines
  • Tree Branches on Communication Lines
  • Communication Lines Obstructing Traffic Signal Visibility

• General Customer Inquiry
  • Communication Company Contact Information
  • Communication Cable Identification 

Customer Requests Instructions

Please follow these steps before submitting a customer request. Incomplete requests will not be accepted.

1. Download and complete a Customer Request (xlsx). This detailed request form identifies all poles you would like to have inventoried.
2. For requests of greater than one (1) pole, a map of pole locations will be required.
   Use the tool of your choice to create a comprehensive map of your requested route. Please ensure that:
   • The route is easily identified on the map.
   • The poles are clearly marked with pole numbers.
   • Your maps match the addresses and pole numbers provided in the request form.
3. For request of a single (1) pole only, a pole number and address will be required to ensure correct location.
4. For requests greater than thirty (30) poles, please contact Austin Energy before submitting.
5. Complete and submit the Customer Request Form below and attach all documents you created in Steps 1 through 3.
6. At the bottom of the request form, indicate if you want to receive an email confirmation.

Examples of Austin Energy Pole Numbers:

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