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Access to Your Account Information

City of Austin utility customers may:

  • Release utility account information to another person
  • Add an authorized user to their utility account
  • Request past utility account records

Release Your Account Information — You may give another person who is not living with you, such as a caregiver, parent, or business associate, access to your City of Austin utility account.

Add an Authorized User — You may add a financially-responsible authorized user to your account. Financially responsible users are typically spouses, domestic partners, roommates, or business associates.

Request Your Past Account Records — Your past utility account information is available by request.


Customer Services
Disability Assistance

TDD: 512-477-3663
Relay Texas: 7-1-1

City of Austin ADA Office

Report Outages

512-322-9100
View Outages Online

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