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Residential Services

Austin Energy is the nation’s eighth largest publicly owned electric utility. We serve more than 420,000 customers and a population of almost one million. We provide service within the City of Austin, Travis County, and a small portion of Williamson County.

More than Electricity

We do more than supply electricity. Austin Energy also offers these services for residential customers:

  • Dozens of programs to help you save energy and money
  • Tree pruning to keep branches away from power lines
  • Street and Nightwatchman lighting
  • Help locating underground utility lines

Utility Services

Austin Energy is a utility service provided by the City of Austin along with drainage, solid waste, street service, wastewater, and water.

All City utilities are included a single monthly bill.

Start, Stop, or Transfer Utility Services

It's easy to request utility services; just register and login to Online Customer Care.

You can also call Customer Care at 512-494-9400 to request services.

image of map showing the Austin Energy service area covers Travis County and part of Williamson County. It includes the City of Austin and 15 areas outside the City limits.

Learn More


Customer Services
Disability Assistance

TDD: 512-477-3663
Relay Texas: 7-1-1

City of Austin ADA Office

Report Outages

512-322-9100
View Outages Online

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