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Austin Energy Directory

Most Commonly Used Numbers
Report a Power Outage 512-322-9100
(For emergencies, dial 9-1-1 immediately)
Start, Stop, or Transfer Service 512-494-9400 (Austin)
888-340-6465 (toll-free)
Questions About Your Utility Account 512-494-9400 (Austin)
888-340-6465 (toll-free)
Get Information Dial 3-1-1
Call Before You Dig Dial 8-1-1

 

Austin Energy Green Building

Phone: 512-482-5300
Fax: 512-482-5441

Email: Austin Energy Green Building

Mailing Address:

Austin Energy - Green Building
721 Barton Springs Road
Austin, TX 78704-1194

Contact for:

 

 


Billing

Phone: 512-494-9400

Hours: Monday - Friday 7:00 a.m. - 9:00 p.m.
            Saturday 9:00 a.m. - 1:00 p.m.

Email: Billing

Mailing Address:

City of Austin - Austin Energy - Customer Care Contact Center
721 Barton Springs Road
Austin, TX 78704-1194

Billing Address:

City of Austin - Austin Energy - Payment Processing
PO Box 2267
Austin, TX 78783-2267

Contact for:

  • Residential and commercial services
  • Questions about your account or your bill
  • New service, transfer, or service disconnection
  • Budget billing
  • Deposits and initiation fees
  • Payment extensions or payment options


Call Before You Dig

Phone:  8-1-1
24 hours/day, 7 days/week (excluding legal holidays)

Contact for:

  • To notify locator service (required by state law) prior to digging or disturbing soil to a depth of 16 or more inches using certain types of equipment.
  • Find out where all underground utilities are located on your residential or commercial property.
  • More information about Call Before You Dig


Customer Care

Phone: 512-494-9400
TDD: 512-477-3663
Toll-free: 888-340-6465 - outside Austin
Fax: 512-505-4035; For letters of reference: 512-505-4037

Hours: Monday - Friday 7:00 a.m. - 9:00 p.m.
            Saturday 9:00 a.m. - 1:00 p.m.

Outage Reporting: 512-322-9100; 24-hour outage reporting through Austin Energy Storm Center

Email: Residential Customer Care
Email: Commercial Customer Care

Mailing Address:

City of Austin - Austin Energy - Customer Care Contact Center
721 Barton Springs Road
Austin, TX 78704-1194

Billing Address:

City of Austin - Austin Energy - Payment Processing
PO Box 2267
Austin, TX 78783-2267

Walk-in Service:

Utility Customer Service Center (East Branch)
Rosewood-Zaragosa Center
2800 Webberville Road
Austin, TX 78702

Open Monday through Friday, 7:45 a.m. to 4:30 p.m.

Utility Customer Service Center (North Branch)
(near Ohlen Rd. and Highway 183)
8716 Research Blvd., Suite 115
Austin, TX 78758

Open Monday through Friday, 7:45 a.m. to 5:00 p.m.

Contact for:

  • Residential and commercial services
  • Questions about your account or bill
  • New service, transfer, or service disconnection
  • Budget billing
  • Deposits and initiation fees
  • Payment extensions or payment options


Easements

Contact for:

  • Boundary Information: NORTH/SOUTH boundary is MLK Blvd./FM 969. EAST/WEST boundary is Lamar Blvd.
    Public Involvement and Real Estate acquires easements for the provision of service to Austin Energy customers and for the extension of Austin Energy facilities. In addition, the department handles releases of easements and license agreements. Service availability letters are also provided by this group.

Phone:

For easements located:
SOUTHWEST contact Robert Long 512-322-6522
SOUTHEAST Christine Esparza 512-322-6112
NORTHWEST David Lambert 512-322-6109
NORTHEAST Wendi Broden 512-322-6237
TRANSMISSION/SUBSTATION Luanne Dunn 512-322-6410
Manager Pamela England 512-322-6442


ECAD Ordinance

Phone: 512-482-5346

Email: Energy Conservation Audit and Disclosure Ordinance

Contact for:


Electric Service

Phone: 512-494-9400

Email: Electric Service

Mailing Address:

City of Austin - Austin Energy - Customer Care Contact Center
721 Barton Springs Road
Austin, TX 78704-1194

Contact for:

  • Any matter related to your utility account


Employee Directory

Phone: 512-974-2000

Contact for:

  • Employee phone numbers
  • City department information
  • General customer information


Environmental Issues

Phone: 512-322-6514

Email: Environmental Issues

Contact for:


Financial Support Plus 1 Program

Local service agencies administer the Financial Support Plus 1 program on our behalf.

Contact one of these social service agencies to apply for assistance.

Contact for:


General Information

Phone: 3-1-1

Email: General Information

Mailing Address:

City of Austin - Austin Energy - Customer Care Contact Center
721 Barton Springs Road
Austin, TX 78704-1194

Contact for:

  • General questions and comments


GreenChoice® Renewable Energy Program

Phone: 512-974-7827

Email: GreenChoice

Mailing Address:

City of Austin - Austin Energy - Customer Care Contact Center
721 Barton Springs Road
Austin, TX 78704-1194

Contact for:


Human Resources - Employment

Phone: 512-322-6523

Apply: Apply for Austin Energy jobs at www.austincityjobs.org


Infrastructure and Property Leasing Program

Phone: 512-322-6160

Email: IR Program

Mailing Address:

City of Austin - Austin Energy - Customer Care Contact Center
721 Barton Springs Road
Austin, TX 78704-1194

Contact for:


Key Accounts Program

Phone: 512-322-6574

Email: Key Accounts Program

Mailing Address:

City of Austin - Austin Energy - Customer Care Contact Center
721 Barton Springs Road
Austin, TX 78704-1194

Contact for:


Marketing

Phone: 512-322-6514

Email: Marketing

Mailing Address:

City of Austin - Austin Energy - Customer Care Contact Center
721 Barton Springs Road
Austin, TX 78704-1194

Contact for:

  • Media coverage
  • General utility information
  • Utility events


Media Relations

Phone: 512-322-6514

Email: Media Relations

Mailing Address:

City of Austin - Austin Energy - Customer Care Contact Center
721 Barton Springs Road
Austin, TX 78704-1194


Multifamily Partnership Program

Phone: 512-494-9400

Fax: 512-505-4024

Email: Multifamily Partnership Program

Mailing Address:

City of Austin - Austin Energy - Customer Care Contact Center - MPP
PO Box 2267
Austin, TX 78767-2267

Contact for:

  • Automatic transfer of utility services from vacated rentals into the name of the property owner
  • Access to secure website to monitor all electric utility transactions for complex
  • Information specific to apartment managers and the apartment/multifamily community
  • More information about the Multifamily Partnership Program


On-Site Energy Resources/District Energy

Phone: 512-322-6559

Email: On-Site Energy Resources/District Energy

Mailing Address:
City of Austin - Austin Energy - On-Site Energy Resources
721 Barton Springs Road
Austin, TX 78704-1194

Contact for:


Open Records Requests

Contact for:

  • All open records requests to Austin Energy or any other City of Austin department can be filed online with the City of Austin Communications and Public Information Office.
  • Complete a public information request


Power Outages

Phone: 512-322-9100

If this is an emergency, call 911 immediately

24-Hour Outage Reporting

Email: Power Outages


Rates

Phone: 512-322-6514

Email: Rates

Contact for:


Rebates and Incentives for Energy Efficiency

Phone: 512-482-5346

Contact for:


Report Utility Service Theft

Phone: 512-972-RISK (7475)

Email: Report Utility Service Theft

Contact for:


Speakers Bureau

Email: Speakers Bureau

Mailing Address:

City of Austin - Austin Energy - Customer Care Contact Center
721 Barton Springs Road
Austin, TX 78704-1194

Contact for:


Streetlight Problems

Phone: 3-1-1

Email: Streetlight Problems

Contact for:


Traducción en Español

Teléfono: 512-494-9400
Las horas: El lunes - El viernes 7:00 a.m. - 9:00 p.m.
                  El sábado 9:00 a.m. - 1:00 p.m.

Email: Traducción en Español

Dirección:

City of Austin - Austin Energy - Customer Care Contact Center
721 Barton Springs Road
Austin, TX 78704-1194

Pagos por correo:

City of Austin - Austin Energy - Payment Processing
PO Box 2267
Austin, TX 78783-2267

Contacto para:

  • Comentarios generales
  • Si le gustaría recibir información en Español
  • Si le gustaría recibir información impresa en Español, llame a Austin Energy al 512-494-9400


Tree Pruning

Phone: 512-494-9400

Email: Tree Pruning

Contact for:

  • Requests for pruning of tree branches away from power lines
  • Fallen limb on power line
  • Outdoor Lighting Services for commercial businesses
  • More information on Tree Pruning


Website Feedback

Email: Website Feedback

Contact for:

  • General comments about austinenergy.com
  • Report problems with austinenegy.com

 

                       


Customer Services
Disability Assistance

TDD: 512-477-3663
Relay Texas: 7-1-1

City of Austin ADA Office

Report Outages

512-322-9100
View Outages Online

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