Customer Assistance Programs

City of Austin Utilities

City of Austin
Residential customers experiencing financial hardships as well as those impacted by COVID-19 can receive help with their utility bills.
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City of Austin Utility Bill Relief

As our community comes together to respond to the concerns of COVID-19, the City has taken steps to ensure customers have uninterrupted access to utility services and that customers experiencing hardships due to COVID-19 can get immediate utility bill help.

These measures are in effect indefinitely or so long as funds remain:

Normal billing operations, including the assessment of late fees, resume in November 2020. Disconnections for non-payment are expected to resume in early 2021.

Customers who are having difficulty paying their utility bill should contact City of Austin Utilities at 512-494-9400 as soon as possible.

Get more information about City of Austin Bill Relief

The City of Austin offers programs to help customers facing temporary and long-term financial difficulties as well as serious medical problems.

There are eligibility requirements for each program.

 

Date last reviewed or modified: 4/23/20