Customer Assistance Programs

City of Austin Utilities

City of Austin
Residential customers experiencing financial hardships as well as those impacted by COVID-19 can receive help with their utility bills.
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City of Austin Utility Bill Relief

As our community comes together to respond to the concerns of COVID-19, the City has taken steps to ensure customers have uninterrupted access to utility services and that customers experiencing hardships due to COVID-19 can get immediate utility bill help.

These measures are in effect from now until September 30, 2020:

  • All utility disconnects for non-payment are suspended and all late fees are waived.
  • All customers in need will be placed on payment arrangements.
  • Regulatory electric charges are reduced by 32% for residential and commercial customers, which will result in about a 4% reduction of the total bill. This change for residential customers is in effect immediately and on May 1, 2020 for commercial customers.
  • Rates for all residential electric customers are set at 7.814 cents/kWh for usage above 1,000 kWh.
  • Residential water rates (Tiers 1-3) and wastewater (Tiers 1-2) volume are reduced by 10%.
  • Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount.
  • The Financial Support Plus 1 fund has received additional funding. Customers who experience financial hardship due to the effects of COVID-19 are eligible for the Plus 1 Program.

Get more information about City of Austin Bill Relief

The City of Austin offers programs to help customers facing temporary and long-term financial difficulties as well as serious medical problems.

There are eligibility requirements for each program.

  • CAP Utility Bill Discounts — If you or someone in your household participates in certain state, federal, or local assistance programs, you may be able to receive discounts on your utility bill.
     
  • Financial Support Plus 1 — The Plus 1 fund provides emergency financial help if you are having temporary difficulty paying utility bills. Customers may also contribute to this fund via their monthly utility bills.
     
  • Payment Arrangement — A payment arrangement allows you to pay off a past due bill balance over time to keep your utility account in good standing.
     
  • Services for the Medically Vulnerable — If someone in your household has a long-term disease or critical illness, you may be eligible for the City’s registry of medically vulnerable customers and receive special support services.
     
  • Weatherization Assistance — In addition to these City of Austin programs, Austin Energy offers no-cost home energy improvements to qualifying customers with low-to-moderate incomes. The improvements reduce energy costs, address health and safety issues, and enhance comfort.

 

Date last reviewed or modified: 4/23/20

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