Customer Assistance Programs

City of Austin Utilities

City of Austin
Residential customers experiencing financial hardships as well as those impacted by COVID-19 can receive help with their utility bills.
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City of Austin Utility Bill Relief

As our community comes together to respond to the concerns of COVID-19, the City has taken steps to ensure customers have uninterrupted access to utility services and that customers experiencing hardships due to COVID-19 can get immediate utility bill help.

These measures are in effect indefinitely or so long as funds remain:

Normal billing operations, including the assessment of late fees, resume in November 2020. Disconnections for non-payment are expected to resume in early 2021.

Customers who are having difficulty paying their utility bill should contact City of Austin Utilities at 512-494-9400 as soon as possible.

Get more information about City of Austin Bill Relief

The City of Austin offers programs to help customers facing temporary and long-term financial difficulties as well as serious medical problems.

There are eligibility requirements for each program.

  • CAP Utility Bill Discounts — If you or someone in your household participates in certain state, federal, or local assistance programs, you may be able to receive discounts on your utility bill.
     
  • Financial Support Plus 1 — The Plus 1 fund provides emergency financial help if you are having temporary difficulty paying utility bills. Customers may also contribute to this fund via their monthly utility bills.
     
  • Payment Arrangement — A payment arrangement allows you to pay off a past due bill balance over time to keep your utility account in good standing.
     
  • Services for the Medically Vulnerable — If someone in your household has a long-term disease or critical illness, you may be eligible for the City’s registry of medically vulnerable customers and receive special support services.
     
  • Weatherization Assistance — In addition to these City of Austin programs, Austin Energy offers no-cost home energy improvements to qualifying customers with low-to-moderate incomes. The improvements reduce energy costs, address health and safety issues, and enhance comfort.

 

Date last reviewed or modified: 4/23/20

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