Pay by Phone or Web

You can make Quick Payments over the phone or online. Learn about using Quick Payment to reconnect service.

Call toll-free 1-833-375-4919 to make utility payments by phone. Or use Quick Payment at Online Customer Care.

There is a convenience fee assessed for each Quick Payment: $2.39 for residential, $3.95 for commercial accounts.

Types of Quick Payments Accepted

Quick Payment lets you pay your utility bill with:

  • ATM/debit cards
  • Discover
  • Electronic checks
  • MasterCard
  • Visa

Required Information

You'll need to supply:

  • City of Austin account number, including any leading zeroes
  • Credit card or ATM/debit card number and expiration date
  • ZIP code where the credit or debit card statement is mailed for payment
  • ZIP code for your service address
  • Routing number and checking account number if paying by check
  • Payment amount

A return item charge will be assessed if payment is rejected.

Date last reviewed or modified: 12/4/18

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