COVID-19 Precautions with Solar Inspections

CDC Guidelines and Additional Safety Requirements

As essential workers, Austin Energy will be in the community delivering solar inspections to our city. With limited exceptions, customers and contractors are not permitted to participate in person during inspections.

Austin Energy team members are following the Centers for Disease Control (CDC) guidelines to protect themselves and members of the community. We encourage our participating contractors to follow the CDC guidelines as well.

Austin Energy team members will:

  • Remain at least six feet back to maintain physical distancing.
  • Wear a recommended face covering.
  • Only conduct outdoor solar inspections.

In order to ensure everyone’s health and safety:

  • Austin Energy team members cannot enter homes for any reason. If your inspection requires entry into a garage or other portion of a home it will not take place until otherwise directed by City of Austin officials.
  • Please do not approach Austin Energy team members. If it is necessary to exchange information, please do so while maintaining physical distancing and while wearing a recommended face covering.

Due to these additional safety requirements, we are experiencing extended wait times. We appreciate your patience as we take the necessary precautions to protect our employees, customers, and community.

If you would like to postpone your scheduled solar inspection, please email our Solar Inspections team.

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Date last reviewed or modified: 7/8/20

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