Our Commitment to You

Delivering Clean, Affordable, Reliable Energy and Excellent Customer Service

Austin Energy is nationally recognized for our leadership in energy efficiency, our commitment to clean energy resources, and our collaboration with energy consortia such as Pecan Street Inc. to help reinvent the energy delivery system as we know it.  We are also among the best in the nation for electric system reliability.

Clean

Austin Energy has a diverse generation portfolio of nearly 3,000 megawatts. This diverse mix of generation fueled by wind, solar, biomass, natural gas, nuclear, and coal helps Austin Energy control costs and power plant emissions.

Approximately 25 percent of Austin’s electricity comes from renewable energy resources, mainly wind power. Austin Energy has aggressive goals to achieve 35 percent of its energy from renewable resources by 2020 and reduce carbon emission levels to 20 percent below those reached in 2005.

To help meet our emissions goal, we are currently exploring options to reduce our dependence on the coal-fired Fayette Power Project.

Austin Energy’s generation resources include:

  • Sand Hill Energy Center (natural gas)
  • Decker Creek Power Station (natural gas)
  • Mueller Energy Center (natural gas)
  • South Texas Project (nuclear)
  • Fayette Power Project (coal)
  • Contracts for wind, biomass, and solar

Between 1982 and 2006, our energy efficiency programs offset the need to build a 700-megawatt power plant. Those 700-megawatts became known as Austin Energy's first conservation power plant. Austin Energy plans to offset an additional 800 megawatts through energy efficiency between 2007 and 2020.

In 2007, Austin Energy kicked off a new goal with the City of Austin Climate Protection Plan to offset another 800 megawatts of peak energy demand by 2020.

Learn more about our power plants

Affordable

Austin Energy has an established goal to maintain rates in the lower 50 percent among comparable Texas utilities. Additionally, the Austin City Council has established a goal that Austin Energy rates not increase by more than two percent annually.

In 2012, Austin Energy moved to a tiered residential rates structure that encourages energy efficiency as well as conservation. It also helps ensure customers who use more electricity pay for the increased costs they impose on the system.

Austin Energy frequently pays down its debt to maintain high bond ratings, which in turn helps the utility secure lower interest rates when borrowing funds. And, because we are a publicly-owned utility, we have access to tax-exempt financing for capital projects which allows us access to lower-interest rates.

We also control costs through diversification of energy resources and a fuel-hedging strategy which has eased the impact of fluctuating fuel prices.

Learn more about our electric rates

Reliable

Austin Energy provides exceptional electric system reliability and significant expertise in serving power-sensitive industries such as high-tech manufacturing.

Austin Energy owns and operates its electric system, which includes:

  • 12,000 miles of power lines
  • 150,000 utility poles
  • 78,000 transformers
  • 60 distribution substations
  • 12 transmission substations

We invest about $80 million dollars annually, on average, on capital improvements. Duration and frequency of outages are well below industry averages, and Austin Energy ranks among the best in the country for system reliability.

Austin Energy is the first public power utility in Texas and one of only three utilities nationwide to earn Diamond Level recognition as a Reliable Public Power Provider (RP3) by the American Public Power Association.

The RP3 program recognizes public power utilities for outstanding achievements in reliability, safety, system improvements, and workforce development.

Learn more about our electric system reliability

Excellent Customer Service

Austin Energy’s Electric Service Delivery, Power Supply and Market Operations, and Customer Care groups are ISO 9001:2008 certified by the International Organization for Standardization.

ISO 9001:2008 is an international quality standard used to help organizations develop quality management systems to ensure they are providing excellent services to customers.

Learn more about how we help our customers

Last Updated: 8/13/15

Customer Services
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TDD: 512-477-3663
Relay Texas: 7-1-1

City of Austin ADA Office

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