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CAP Discounts

Customers on low or fixed incomes who participate in certain state, federal, or local assistance programs can benefit from the City of Austin’s CAP Discounts program. CAP Discounts can help reduce utility bills an average of $650 a year.

You may qualify for the following waivers and discounts:

  • Electric Service Customer Charge waiver
  • Discount on your total electrical usage
  • Discount on your Community Benefit Charge
  • Water Service Customer Charge waiver
  • Water Tiered Fixed Charge waiver
  • Water Volume Charge discount
  • Wastewater Service Customer Charge waiver
  • Drainage Fee 50% discount

Eligibility

You may be eligible if you or someone in your household participates in one of these programs:

  • Medicaid Program
  • Supplemental Nutrition Assistance Program (SNAP)
  • Children’s Health Insurance Program (CHIP)
  • Telephone Lifeline Program
  • Travis County Comprehensive Energy Assistance Program (CEAP)
  • Medical Access Program (MAP)
  • Supplemental Security Income (SSI)
  • Veterans Affairs Supportive Housing (VASH)

Please call 855-319-6630 with any questions you may have about eligibility. Please note that potential participants could be placed on a wait list due to program limits set by City Council.

How to Apply

Print the Customer Assistance Discount form (pdf), complete it, include documentation of participation in one of the above programs, and send to:

City of Austin - Customer Care Contact Center - Customer Assistance Programs
PO Box 142669
Austin, TX 78714-2669

You may also fax the above to 855-319-6629 or call 855-319-6630 to request a form by mail.


Customer Services
Disability Assistance

TDD: 512-477-3663
Relay Texas: 7-1-1

City of Austin ADA Office

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512-322-9100
View Outages Online

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