Smart Meter Opt-Out
We support individual choice for residential customers when it comes to their home electricity meter. You may choose between a smart meter and an analog meter.
|Smart Meter Benefits||Smart Meter||Analog Meter|
|No meter readers on property||✓|
|Smart device & smart home capability||✓|
|More reliable service||✓|
|Set up charge||Free||$75.00*|
|*per 2013 – 2014 City Fee Schedule|
Please note that smart meter-enabled benefits will be discontinued when you switch to an analog meter. Special conditions apply. Call Customer Care for more information.
How to Opt-Out
There are two ways to opt-out of a smart meter:
- Call Customer Care at 512-494-9400 OR
- Visit one of our Customer Service Centers:
Utility Customer Service Center (East Branch)
2800 Webberville Road
Austin, Texas 78702
Open Monday through Friday, 7:45 a.m. to 4:30 p.m.
Utility Customer Service Center (North Branch)
(near Ohlen Rd. and Highway 183)
8716 Research Blvd., Suite 115
Austin, Texas 78758
Open Monday through Friday, 7:45 a.m. to 5:00 p.m.
If you switch to an analog meter, charges will be added to your bill. These charges are set by City Council. They include an initial $75 Smart Meter Opt Out Exchange Fee plus tax and a $10 Smart Meter Opt Out Monthly Manual Read Fee.
If You Decide to Go Back to a Smart Meter
You can switch from analog back to a smart meter by calling Customer Care at 512-494-9400. There is no charge to switch back.