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Privacy Policy

This policy is to inform visitors to austinenergy.com and its companion websites of our online information practices.

Our companion websites include:

  • my.austinenergy.com
  • coautilities.com
  • pluginaustin.org
  • pluginpartners.org
  • greenbuilding.austinenergy.com
  • rates.austinenergy.com
  • powersaver.austinenergy.com
  • piac.austinenergy.com
  • energyreturns.austinenergy.com

By using our websites, you acknowledge and accept all terms of use outlined below.

1.0 General Disclaimer of Warranties

All information, materials and services on this website are provided to you “as is” without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.

1.1 You further agree that Austin Energy and any other parties involved in creating and delivering this website's contents have no liability for direct, indirect, incidental, punitive, or consequential damages with respect to the information, services, content, or advertisements contained on or otherwise accessed through this website. Austin Energy does not endorse any third party website, content, goods, or services. Links to third party websites are provided for information only. Austin Energy is not responsible for privacy policies or content of third party websites.

1.2 Other than as required under applicable consumer protection law, under no circumstance will Austin Energy be liable for any loss or damage caused by your reliance on information obtained through this site or a linked site, or your reliance on any product or service obtained from a linked site. It is your responsibility to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through this site, or obtained from a linked site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.

2.0 Collection and Use of Personal Information 

Our website does not collect personal identifying information about you unless you voluntarily provide it. This notice applies to all information collected or submitted on austinenergy.com and its companion websites. On some pages, you can request to receive materials or register for programs or City of Austin utility account services. The types of personal information collected at these pages include, but are not limited to:

  • Name
  • Address
  • Phone number
  • Email address
  • Social Security number
  • Account information
  • Banking information

2.1 When requesting information, the personal information you provide to us is used solely to process your request. We do not share this information with parties outside Austin Energy unless necessary to complete your request. When this type of sharing does occur, we have agreements with our vendors that allow limited use of your personal information strictly for the purpose of providing the immediate service.

2.2 As a governmental entity, Austin Energy is subject to the Texas Public Information Act and may be required upon written request to release some types of information submitted through the City of Austin Communications and Public Information Office.

Contact the Texas Attorney General's Office at 1-800-252-8011 or 512-463-2007 (in Austin), for more information about this law.

2.3 If you supply your postal address online, you may receive periodic mailings from Austin Energy. These mailings may include information on new programs, services, or upcoming events and news that may be of interest. If you do not want to receive such mailings from Austin Energy in the future, please let us know by sending an email to custinfo@austinenergy.com.

2.4 If you supply your email address online, we will only use it to answer email received, unless otherwise stated. Such addresses are not used for any other purpose and are not shared with outside parties unless necessary to complete your request.

3.0 Cookies

When you visit austinenergy.com or our one of our companion sites, to browse or download documents, our Web server places a cookie on your computer to collect and store certain information about your visit. This information does not identify you personally.

The information gathered includes:

  • the date and time you access our site;
  • the pages you view on our site;
  • the type of browser and operating system used to access our site; and
  • if you linked to austinenergy.com from another site, the URL of the referring website.

3.1 The above information is gathered and analyzed to keep us current with industry standards and to improve our website.

3.2 When accessing secure applications on austinenergy.com or our other websites, for which you have subscribed, our Web server places a cookie on your computer to collect and store certain information about your visit. This information does not identify you personally.

The information gathered includes:

  • the date and time you access our site;
  • the pages you view on our site;
  • the type of browser and operating system used to access our site; and
  • if you linked to austinenergy.com from another site, the URL of the referring website.

4.0 Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

5.0 Children's Privacy

Our website contains energy-related information that may be of educational value to children. To the extent that children use our website, any information collected is not stored on the web server. We do encourage children and young teens to seek consent from their parents before providing any information to us.

6.0 Copyright

Many areas of our website provide data, information and images that are copyrighted. Austin Energy owns their copyright and no unauthorized use is permitted.

7.0 Trademarks and Logos

Austin Energy is the owner of and therefore reserves all legal rights for the registered trademarks Austin Energy® and GreenChoice®. Additionally, we reserve all rights in the use of the following registered trademark logos: the Green Building Program logo, the Multifamily Program logo and the Austin Energy logo.

8.0 File Modification 

Express permission to use files from austinenergy.com or its subsidiaries may be granted to users who agree not to modify or alter the original file. Changes or modifications to these files cannot take place without the permission of Austin Energy. All credits, notices, copyrights and trademarks must remain intact within the file, unless noted otherwise.

8.1  Austin Energy Website Feedback.

9.0 File Integrity 

Austin Energy will not be held liable with regards to downloaded files. Occasionally, austinenergy.com files are deleted, moved, or archived. The download, maintenance, and use of these files are the responsibility of the user. Austin Energy may make improvements or changes to this site at any time.

10.0 Third Party Links

Austin Energy grants permission for websites to link to the home page of austinenergy.com or to any page within. Third party links to austinenergy.com should be checked regularly in case a file or directory has changed or been moved since the link was created. Creating a link to austinenergy.com does not constitute an agreement that a reciprocal link be placed on austinenergy.com. You may submit requests for reciprocal links to Austin Energy Website Feedback for consideration.

11.0 How to Contact Us

If you have any questions about this security statement or the practices of this site, you can contact:

Legal Services
Austin Energy
721 Barton Springs Road
Austin, TX 78704-1194

Phone: 512-322-6179 or 512-322-6151 or 512-322-6598
Email: Legal Services


Customer Services

512-494-9400
TDD: 512-477-3663
Relay Texas: 7-1-1
ADA: 512-974-3256
Outside Austin call toll-free:
888-340-6465

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Report Outages

512-322-9100
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