Austin Energy Storm Center Help

Report and Check on an Outage
Austin Energy customers can check the status of their home or business or report outages by using one of the following: Your PowerLink number located at the upper right of the utility bill; the telephone number connected to the account; or the name and address of the account holder. Select the “Report Outage” or “Check Outage” links at the upper right of the Storm Center site to get started.

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Outage Map Updates
Under normal conditions, Austin Energy updates the outage map every 15 minutes. During storms and major system outages, updates might average 30 minutes due to increased activity.

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Legend Tab
Select the Legend tab at the upper right to learn more about the color-coded icons that represent the location and number of Austin Energy customers experiencing power outages. During major system outages, the outage map and Legend may display outages by ZIP code, with ZIP code boundaries highlighted in shades of yellow and grey to indicate the number of customers without power.

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Panning the Map
Use either the arrows on the blue disc at the top left of the map or the arrow keys on your keyboard to pan (or navigate around) the map. You can also click on the map, press the left button on your mouse, and then drag the map in any direction.

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Zooming the Map
Click the + or – controls at the top left of the map or double click on the map to zoom in and out—you can zoom in to a one-and-a-half-mile bird’s-eye view. The outage condition of specific addresses cannot be viewed except by the property owner with sign in.

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Outage Details
Move your mouse pointer over a color-coded icon or shaded ZIP code boundary to view a pop-up window with outage information. The pop-up window indicates what time an outage began, the number of customers without power, and an estimated restoration time. (In some cases, a pop up may show repair crew comments regarding that outage area.)

When you zoom in, you might see one or more shaded areas, which highlight outage areas. Shaded areas will not appear for very small outages.

During situations where there are a large number of outages, you might see a red circle icon. This depicts outage locations too close to display individually at that viewing level—double click or select Zoom In to differentiate individual outages.

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Outage Summary
Select the “Summary” tab at the upper right to view the total number of outage locations (locations where a system repair needs to be made) and the total number of customers affected.

Also in the Summary view, you may click on “Outages By ZIP Code” to see a chart of the number of customers served in a ZIP code and the number of those customers currently without power. You can sort the data by column.

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Go To
Select the “Go To” tab at the right to navigate close to a specific address or to a ZIP code. Choose “Go To Overview” to return to the default view of Austin Energy’s service area.

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Favorites
Select the Favorites tab to save one or more map views for quick access later.

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Austin Energy Storm Center Help

Outage Map Updates Under normal conditions, Austin Energy updates the outage map every 15 minutes. During storms and major system outages, updates might average 30 minutes due to increased activity.

Panning the Map Use either the arrows on the blue disc at the top left of the map or the arrow keys on your keyboard to pan (or navigate around) the map. You can also click on the map, press the left button on your mouse, and then drag the map in any direction.

Zooming the Map Click the + or – controls at the top left of the map or double click on the map to zoom in and out—you can zoom in to a one-and-a-half-mile bird’s-eye view. The outage condition of specific addresses cannot be viewed except by the property owner with sign in.

Outage Summary Select the “Summary” tab at the upper right to view the total number of outage locations (locations where a system repair needs to be made) and the total number of customers affected.

Go To Select the “Go To” tab at the right to navigate close to a specific address or to a ZIP code. Choose “Go To Overview” to return to the default view of Austin Energy’s service area.

Favorites Select the Favorites tab to save one or more map views for quick access later.

Outage Map Updates
Under normal conditions, Austin Energy updates the outage map every 15 minutes. During storms and major system outages, updates might average 30 minutes due to increased activity.

Panning the Map
Use either the arrows on the blue disc at the top left of the map or the arrow keys on your keyboard to pan (or navigate around) the map. You can also click on the map, press the left button on your mouse, and then drag the map in any direction.

Zooming the Map
Click the + or – controls at the top left of the map or double click on the map to zoom in and out—you can zoom in to a one-and-a-half-mile bird’s-eye view. The outage condition of specific addresses cannot be viewed except by the property owner with sign in.

Outage Summary
Select the “Summary” tab at the upper right to view the total number of outage locations (locations where a system repair needs to be made) and the total number of customers affected.

Go To
Select the “Go To” tab at the right to navigate close to a specific address or to a ZIP code. Choose “Go To Overview” to return to the default view of Austin Energy’s service area.

Favorites
Select the Favorites tab to save one or more map views for quick access later.