How We Restore Power
Austin Energy has crews on standby 24 hours a day, seven days a week, to respond immediately to outages. We repair most small, routine outages within a very short period of time.
Power outages caused by major storms or freezing rain may require more crews. It may take up to 30 repair crews multiple hours to restore power to all customers.
During a major storm, it is not uncommon to have several hundred repair locations—and the crews must drive to each repair location.
Keeping You Up to Date
When major outages occur, we provide general periodic updates to the media. We also post information to Storm Center, the Austin Energy website home page and to Austin Energy social media. Storm Center shows the location, number of customers affected, and other information on each outage.