How To Report a Power Outage
Austin Energy works hard to prevent power outages, but if one does occur, our goal is to restore power as quickly as possible.
As an Austin Energy customer, you may visit the Austin Energy Storm Center to report and track power outages. Every report we receive helps determine the extent and location of the problem. Please note that restoration times are estimates. Also, an indication that power is restored to an area does not guarantee your house or business has power. You can check your specific address using Storm Center.
Using Storm Center to Report and Check on Power Outages
To report on or check the extent of an outage in your area, visit the Austin Energy Storm Center and select either Check Outage or Report Outage from the upper right of the page. Be prepared to enter one of these:
- Eight or ten-digit PowerLink Number, located in the top right of the Service Details section on the second page of your utility bill
- Location phone number
- Location address and last or business name
We will also prompt you to enter characters from a CAPTCHA image, which helps prevent spam and protect the system.
Here is an example of a CAPTCHA image:
Calling to Report and Check on Power Outages and
Other Electrical Problems
You can also call (512) 322-9100 to report and check on power outages, and to report:
- Downed electrical wires
- Arcing electric equipment
- Dim or flickering lights
- Partial power outages
- Downed electrical poles
When you call, our automated outage reporting system will ask for one of these:
- Location phone number
- Eight or ten-digit PowerLink Number, located in the top right of the Service Details section on the second page of your utility bill
If this is an emergency, call 911.
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