Power Quality and Reliability
Austin Energy works to ensure that all customers
receive the highest level of power quality possible at all
times. Power quality is the term most often used to describe
variations in voltage, current or frequency. These variations
can cause equipment or appliances to work improperly. Computers
and the hi-tech industry are the most sensitive to fluctuations
in power quality.
Austin Energy provides specialized technical
and engineering support to hi-tech companies. We recommend
equipment and products available to compensate for voltage
sags or to provide backup power.
For the system as a whole, the Utility performs
regular maintenance. We also install equipment to help guard
against small animals and to deflect the effects of lightning
strikes. Our maintenance program also targets the worst performing
circuits each year so that we consistently give special attention
to areas of greatest need.
Occasionally, power quality problems
occur on the customer’s side of the meter. This means
there is a problem with their equipment or with wiring in
their business or home. While these problems cannot be repaired
by the Utility, Austin Energy staff may make recommendations
to help the customer resolve the issue.