The City of Austin Customer Care Contact
Center provides customer service for all City-owned utilities.
Call our customer care contact center at (512) 494-9400 for:
- Electric service
- Water and wastewater service
- Solid waste service
Austin Energy Service
We serve a population of almost a million people. Our service area covers 437 square miles. View a map of our service area
The Austin City Code contains
Service Regulations—select Volume II, Title XV, Chapter 15-9. The regulations detail our responsibilities
for providing our customers with good service, fair treatment, and maximum possible safety.