Deferred Payment Agreements

A deferred payment agreement allows you the opportunity to bring your account balance current and keep your utility account in good standing.

Your past due amount is spread out over a period of time. You pay a portion of the past due amount in addition to your ongoing monthly utility charges. This allows you the extra time you need to become current on your account.

Setup a Deferred Payment Agreement
Contact our Customer Care Contact Center at (512) 494-9400 or by e-mail to setup a deferred payment agreement. A customer service representative will review your account and determine if you are eligible for a deferred payment agreement.