Customer Care Contact Center

Phone: (512) 494-9400

24-Hour Power Outage Reporting:
(512) 322-9100

E-mail: Customer Care

Hours: Monday – Friday, 7:00 a.m. – 9:00 p.m.
Saturday, 9:00 a.m. – 1:00 p.m.

Mailing Address:
City of Austin - Austin Energy
Customer Care Contact Center
721 Barton Springs Rd.
Austin, Texas 78704-1186

Billing Address:
City of Austin - Austin Energy
Payment Processing
P.O. Box 2267
Austin, Texas 78783-2267

Austin Energy’s Customer Care Contact Center can answer all of your account related questions. Our trained staff will handle all of your service needs.

All utility requests can be handled over the phone (512) 494-9400

	Get answers to billing questions
	Start new service
	Transfer service
	Disconnect service (permanent and temporary)
	Arrange payment
	Obtain Austin Energy program information